Business Intelligence
When reporting exists but nobody trusts it, usually because a number cannot be traced back to what produced it.
Reporting connected to the operational systems producing the numbers lets a figure be traced to its source. That traceability is what converts a dashboard from decoration into something decisions are made on.
The common failure is reporting that is technically correct and practically ignored, because the definitions behind each metric are undocumented and contested.
What the work includes
- Metric definitions agreed and documented before they are built
- Lineage from each figure back to source records
- Reporting surfaces suited to how each audience actually consumes them
- Checks that flag when a number moves for a structural rather than real reason