Privacy Policy

We collect information you provide directly, such as your name, email address, organization details, and any content you submit to the Services. We also collect account and billing information when you subscribe to a paid plan.

We automatically collect certain technical information when you use the Services, including device and browser details, IP address, usage metrics, and information gathered through cookies and similar technologies.

We use the information we collect to provide, maintain, and improve the Services; to authenticate users and secure accounts; to process transactions; to communicate with you; and to comply with legal obligations.

Where you have submitted content to the Services, we process it to deliver the requested functionality. We do not sell your personal information, and we do not use customer content to train foundation models without explicit permission.

Where applicable law requires it, we rely on one or more legal bases to process your personal information, including the performance of a contract, your consent, our legitimate interests in operating and improving the Services, and compliance with legal obligations.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We share information with trusted service providers who process data on our behalf, such as cloud hosting, analytics, and payment providers, under contractual obligations to protect it.

We may also disclose information when required by law, to protect our rights and the safety of others, or in connection with a merger, acquisition, or sale of assets, in which case we will notify affected users.

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular security reviews.

No method of transmission or storage is completely secure, so while we strive to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

When information is no longer needed, we take reasonable steps to delete or anonymize it.

Depending on your location, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to opt out of marketing communications.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law and may need to verify your identity before acting on a request.

We may process and store information in countries other than the one in which you reside. Where we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses, to protect it in accordance with applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will revise the date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

Alpheric AI is a product of Alpheric Consultants Private Limited, a company incorporated in India under Corporate Identity Number (CIN) U85500UP2023PTC187437. Alpheric Consultants Private Limited is the entity that contracts with you and is responsible for personal data processed through the Alpheric AI website and platform, unless a separate written agreement states otherwise.

Our registered office is Alpheric Consultants Private Limited, 6th Floor, Magnus Tower, Sector 73, Noida 201301, Uttar Pradesh, India. Questions about this policy, or about how your personal data is handled, can be sent to legal@alpheric.ai.

We engage third-party service providers -- including cloud hosting, analytics, and communications providers -- to help deliver the services. Each is bound by contractual obligations to protect personal data and to process it only on our documented instructions.

Enterprise customers may request the current list of sub-processors, and can ask to be notified of material changes to it, under their data processing agreement.

The platform uses AI models to process content you submit. Where automated processing produces an output that materially affects you, human review is available on request.

We do not use customer data to train models that serve other customers. Organizational knowledge stays scoped to the customer that provided it.

We maintain procedures to detect, investigate, and respond to security incidents affecting personal data.

Where a breach is likely to result in a risk to your rights, we will notify the relevant supervisory authority and affected individuals without undue delay, in accordance with applicable law and any notification timelines agreed in your contract.

Where we process personal data on behalf of an enterprise customer, we act as a processor and the customer as controller. A data processing agreement setting out the subject matter, duration, nature, and purpose of processing is available on request.

Requests can be sent to legal@alpheric.ai.

If you believe your personal data has been handled improperly, contact us at legal@alpheric.ai with details of your concern. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, or to explain any delay and the expected timeline.

Grievance Officer: Neeraj Dhiman, reachable at neeraj@alpheric.com or by post at our registered office. In accordance with applicable Indian law, the Grievance Officer is the named point of contact for complaints about personal data, content, or the operation of this website.

You also have the right to lodge a complaint with your local data protection authority. We would appreciate the opportunity to address your concern first.