Knowledge Assistant Development
When the answer to most internal questions already exists somewhere, and the cost is finding it rather than producing it.
A knowledge assistant answers from your own material with citations, so an answer can be verified by someone who knows the domain but not the system. Without citation the assistant asks to be trusted, which is precisely what people are unwilling to do for consequential questions.
Retrieval quality, not model quality, is usually the limiting factor. What gets selected into the context window determines the answer.
What the work includes
- Retrieval over your documents, tickets, and decision history
- Citations linking every claim back to its source
- Permission-aware retrieval evaluated per request
- Handling for questions the material does not answer, rather than confabulation